Privacy Policy

KITI's Kitchen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Information").

A. Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information, including:

• Identity Data: Full name.
• Contact Data: Email address and phone number.
• Delivery Data: Physical address, apartment unit, and delivery instructions.

B. Financial Data

We do not store your financial data (such as credit card numbers). All financial transactions are handled by our secure third-party payment processors (e.g., Razorpay). We store only the necessary transaction references required to verify payments and process refunds.

C. Device & Usage Data

We may automatically collect information about the device you use to access the App, including:

• Device model and operating system.
• IP address.
• App usage patterns.

D. Location Data

To facilitate efficient food delivery, we may request access to your device's location services. You can enable or disable location services at any time through your device settings.

2. How We Use Your Information

1. Order Fulfillment: Process your orders and deliver items to your location.
2. Communication: Send order updates, invoices, and notifications via Email or SMS.
3. Account Management: Manage your registration and login.
4. Support: Respond to your customer service requests.
5. Security: Monitor usage to improve App security.

3. Sharing Your Information

We may share your information with third-party service providers who perform services for us, including:

• Cloud Infrastructure Providers: For secure database hosting and data storage.
• Payment Processors: For secure payment processing and fraud prevention.
• Communication Service Providers: For sending transactional emails (e.g., invoices, OTPs).
• Delivery Partners: We share necessary details with delivery personnel solely to fulfill your order.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information.

• All data is encrypted in transit using SSL/TLS protocols.
• User authentication is managed via secure, industry-standard identity management systems.
• Access to personal information is restricted to authorized personnel only.

5. Account Deletion

6. Contact Us